FAQs

Q. What geographical areas do you serve?

A - CJ Medical Transportation services the following areas:

• Alamance County
• Caswell County
• Davidson County
• Forsyth County
• Guilford County
• Orange County (Durham)
• Randolph County
• Rockingham County

Q. What are your hours of operation?

A - Our regular hours of operation are 5:00 am – 7:00 pm. If you have after hour needs please call the office for assistance.

Q. What are your office hours?

A - Our office hours are Monday through Friday, 8:30 am – 5:00 pm.

Q. Do you provide transportation in any city or town?

A - Yes. Please email or call our office to set up travel arrangements.

Q. What are my options for scheduling an appointment?

A - Schedule an appointment by phone: (336-656-9888), fax (336-617-0949) or click here for online.

Q. What are your rates?

A - Many different factors determine our rates (wheelchair, ambulatory, after hours). We will be glad to quote a rate after discussing your needs.

Q. If I need service now, can you help?

A - We are a non-emergency service and will try to dispatch your call ASAP. We suggest you make reservations as early as you can to assure timely service.

Q. I do not have a wheelchair. Can you provide one?

A - Yes, wheelchair rentals are available.

Q. May I have a family member or caregiver travel with me?

A - Of course, one person can ride along at no additional charge.

Q. I need to travel long distance. Can you provide such service?

A - Yes, we are happy to work with you on long distance travel. Contact us for a quote.

Q. I am an overweight person. Is there a weight limit for the service?

A - Our hydraulic lifts have a rating of 600 lbs.

Q. How far in advance should I make reservations?

A - All reservations should be made with at least 48 hours notice if possible. If you have a typical circumstances and need to book at the last minute, please call 336-362-5532 or 336-430-2121.

Q. Do I need to reconfirm my reservation/return?

A - No, someone from our office will call you the day before travel to confirm reservation.

Q. What form of payment do you accept?

A - Check, cash and all major credit cards. If you wish to pay in cash, a credit card will be necessary in order to secure your reservation.

Q. Is your company insured?

A - CJ Medical Transportation provides 1.5 million dollar coverage per vehicle.

Q. Who do I call to confirm, change or cancel my scheduled transportation?

A - Call CJ Medical Transportation at 336-656-9888 during our normal business hours (Monday-Friday, 8:30 am – 5:00 pm).